The Ultimate Shuttle Story 
Ultimate Shuttle services the shared ride door-to-door ground transportation concept within the greater Boston area with over 30 Ultimate Shuttles on the road.
 
From the beginning, Ultimate Shuttle was established with a tradition of exceptional guest service. The strategy was simple: to be the premier shared ride transportation company, by taking care of the guest better than anyone else. 

Service Standards 

• We recognize that our first responsibility is to our guests, who are the sole support of each and every one of us. 
• We are friendly and courteous no matter what. 
• We help our passengers in every way possible. 
• We will be on time, every time. 
• We take pride in the condition of our equipment and in our personal appearance. 
• We will respond with urgency to any problem that jeopardizes these standards. 

Safety

• All drivers are CORI background checked and meet state & federal standards of transporting children.
• Ultimate Shuttle has a random drug testing program for all employees.
• All vehicles meet or exceed the DTE standards which are the governing body for all transportation vehicles in Massachusetts.
• All vehicles are maintained to Ford’s recommended maintenance schedule.
• All uniformed drivers will have a company picture i.d.
• All cars are equipped with two way radios to keep in contact with the office

Terms & Conditions

Cancellation Policy

• Ultimate livery requires that all cancellations be called in by telephone at least (12) twelve hours prior to the scheduled pick up.  Cancellations by fax or e-mail will not be accepted.  There will be a full charge for all reservations not cancelled within this guideline.  Please note that it is standard practice of ultimate Livery to include a (20%) twenty percent gratuity for our drivers.  This charge will remain.
• All reservations received via the internet will receive a confirmation via e-mail.  If do not receive a confirmation e-mail then Ultimate Livery does not a reservation listed.  If this should take place please contact us.

Luggage

• Each customer is allotted (2) two suitcases and (1) carry-on.  There is a $10 charge per additional bag.

Holidays

• There is no shared van service on Christmas Day, Easter, after 6p.m. New Years Eve until 12 p.m. New Years Day, July 4th, Thanksgiving, Memorial Day, and Labor Day.
• Individual van service is available with an additional $25 holiday charge.